WHY
JOHN ROBERTS

 

Why John Roberts

When anyone at John Roberts is asked this question, we almost reflexively answer with our brand promise:

“To passionately pursue the ultimate customer experience.”

This promise is the core of every activity we perform; keeping it extends to every sheet we print and every point of customer contact. It is an essential element of our corporate culture, and hopefully positions us as an integral part of your company’s continued success.

Mission Statement

At John Roberts, we strive to achieve the following three objectives to create value for our customers:

  • Strive to anticipate, identify, and exceed our customers’ graphic communication needs by providing exceptional products and innovative services.
  • Work to create a fair and safe environment that is beneficial to our employees and the community.
  • Through continuous improvement, we sustain growth and profitability.

What Differentiates John Roberts

We are proud to work with clients of every shape and size. Our customers hail from dozens of industries, including healthcare, manufacturing, financial services, non-profit organizations, advertising/PR/marketing and more. We work with small companies with a handful of employees all the way up to international corporations with hundreds of worldwide locations. While the majority of our customers are headquartered close to our Minneapolis facility, we do business with companies from every corner of the country.

Why does this diverse range of customers choose to work with John Roberts? We like to think it’s because we’re far from your “ordinary” printing company. Here are some of the attributes that differentiate us from our peers and make us a valuable partner for your most important printed materials:

The John Roberts campus, located in suburban Coon Rapids, MN, boasts 226,000 square feet of space that encompasses a complete range of digital prepress, printing and post press equipment. Complete, end-to-end production of almost every printed product is performed within our facility, giving you peace of mind that your project is in our capable hands from start to finish.

John Roberts boasts a diverse range of state-of-the-art capabilities applicable to printed products of almost any format, quality requirement and end use. Our pressroom features sheetfed, full and half web, UV and digital presses in a range of format sizes to meet your needs. Within our walls you will also find one of the best-equipped binderies of any independent printer in the country. Highlights include CAD-driven die cutting and full letterpress capabilities, dozens of folding and gluing stations, complete inkjet imaging and mail processing services as well as comprehensive fulfillment capabilities for pick-and-pack, multi-component and drop shipping projects.

The John Roberts Company possesses several certifications related to production quality, environmental stewardship, manufacturing process control and special materials handling. Among these are ISO 9001, FSC Chain of Custody, EPA Green Power Partner, Minnesota Great Printers, MagneCote magnetic stock certification, ASA-approved soy-based inks, GRACoL G7, and more. We keep current on all of our certifications and continually add new ones as our range of services and product offerings expands.

It may be the least quantifiable advantage we have, but our loyal customers will tell you it’s one of our most important. John Roberts is committed to making it as easy as possible to do business with us, which starts the moment you first contact us with a project.

Every customer is assigned their own customer care team, which consists of an sales representative, account coordinator, estimator and job planner. Together, your team functions as your eyes and ears when your project is in production and your idea sounding board and resident experts when you’re in the planning stage.

 

In total, all of these characteristics are what make John Roberts a valuable print production partner. If you’re not yet a John Roberts customer, we invite you to contact us today to discuss your needs.

 
© 2004-present, The John Roberts Company | 9687 East River Road | Minneapolis, MN 55433 | 800-551-1534 or 763-755-5500