Accreditations & Certifications

We have made continuing professional development a priority and an integral part of maintaining our on-going competence by providing evidence to our customers the strength and commitment we have in delivering the ultimate customer experience.

ISO 9001:2008 Certification

ISO 9001:2008 is a master plan that provides a set of standardized requirements for John Roberts' quality management system. The ISO 9001:2008 standard gives a tested framework for taking a systematic approach to manage our organization's processes so that we consistently produce projects that meet or exceed our customers' expectations.

Service Organization Controls (SOC) 2

Service Organization Controls (SOC) 2 is a widely recognized auditing standard developed by the American Institute of Certified Public Accounts (AICPA) for the assessment of service organizations.

The SOC 2 is an intensive and costly process, requiring months of preparation. The John Roberts Company undergoes information security audits conducted by a third party auditor on an annual basis. Most recently, The John Roberts Company received a SOC 2 Audit Report.

The John Roberts Company pursued the SOC 2 audit voluntarily to confirm ongoing verification of the following for our customers:

  • The integrity of our data recovery facilities and data hosting solutions.
  • The security of our IT assets.
  • Our compliance with the Sarbanes-Oxley (SOX) Act of 2002, other data privacy and data security compliance regulations, and our overall IT compliance.

The security control objectives established for our Audit Reports are designed to satisfy the stringent security requirements and audits mandated by the corporate clients we serve. Annual Third Party Security Audit Reports verify our qualification to handle enterprise-class recoveries, and support those customers who must maintain compliance with data privacy and data security regulations such as HIPAA (Health Insurance Portability and Accountability Act).

Health Insurance Portability & Accountability Act (HIPAA)

The HIPAA privacy rule provides federal protections for Personal Health Information (PHI) held by The John Roberts Company. The security rule specifies a series of administrative, physical, and technical safeguards The John Roberts Company uses to assure the confidentiality and integrity of electronic and printed protected health information. All employees within The John Roberts Company have been trained to the most current HIPAA and PHI standards.

Mailing Fulfillment Services Accreditation (MFSA)

MFSA is a national authority on fulfillment services. The accreditation program is based on The John Roberts Company's compliance with the program criteria, consisting of 169 unique industry elements. The criteria examines all phases of operation at The John Roberts Company and focuses on our fulfillment activities.

G7 Master Printer, GRACol & SWOP

G7, GRACol & SWOP is an acronym for General Requirements for Applications in Commercial Offset Lithography. GRACoL is a color reproduction specification for sheetfed offset lithography. SWOP stands for Specifications for Web Offset Publications. The mission of GRACoL & SWOP is to improve communications and education in the graphic arts by developing best practices that reflect the influence and impact of new technologies in the workflow of commercial offset lithography.