We have made continuing professional development a priority and an integral part of maintaining our on-going competence by providing evidence to our customers the strength and commitment we have in delivering the ultimate customer experience.
HiTrust CSF Certification
HITRUST CSF Certified status indicates that our enterprise resource planning, prepress, data processing and fulfillment business units and systems have met industry-defined requirements and is appropriately managing risk, and places us in an elite group of organizations worldwide that have earned this certification.
Service Organization Controls (SOC) 2
The SOC 2 is an intensive and costly process, requiring months of preparation. The John Roberts Company undergoes information security audits conducted by a third party auditor on an annual basis. Most recently, The John Roberts Company received a SOC 2 Audit Report.
Health Insurance portability & Accountability Act (HIPAA)
The HIPAA privacy rule provides federal protections for Personal Health Information (PHI) held by The John Roberts Company. The security rule specifies a series of administrative, physical, and technical safeguards The John Roberts Company uses to assure the confidentiality and integrity of electronic and printed protected health information.
ISO 9001:2015 Certification
ISO 9001:2015 is a master plan that provides a set of standardized requirements for John Roberts' quality management system. The ISO 9001:2015 standard gives a tested framework for taking a systematic approach to manage our organization's processes so that we consistently produce projects that meet or exceed our customers' expectations.
G7 Master Printer, GRACol & SWOP
G7, GRACol & SWOP is an acronym for General Requirements for Applications in Commercial Offset Lithography. GRACoL is a color reproduction specification for sheetfed offset lithography. SWOP stands for Specifications for Web Offset Publications. The mission of GRACoL & SWOP is to improve communications and education in the graphic arts by developing best practices that reflect the influence and impact of new technologies in the workflow of commercial offset lithography.
Printing Industry Midwest (PIM)
Printing Industry Midwest (PIM) awarded The John Roberts Company the Star 1 - Commitment in Diversity, Equity & Inclusion (DE&I) Accreditation Program. Achieving this accreditation demonstrates our compliance with the program and dedication to becoming a more diverse, equitable, and inclusive organization.
Mail Quality Control Certification (MQC)
We have 28 MQC certified employees at The John Roberts Company. This enables quick and accurate responses to questions about mail-piece design, considerations and USPS regulations including barcodes, mailability of all mail classes, automation requirements, permits and presorting. MQC supports allows faster processing, deeper postal discounts, reducing undeliverable as addressed(UAA) mail and improved postal processing.
Executive Mail Center Manager (EMCM)
We have an on-site EMCM Manager that assists with relations with the Post Office, designing mail pieces for maximum ROI, tracking and monitoring changes legislation, mail owner(customer) service satisfaction, developing effective internal mail policies and procedures and resident expertise in understanding government and postal rules and regulations.
Full Service Intelligent Mail Certification (IMB)
Intelligent Mail is the next generation of mailing services available from the Postal Service. Participating mailers can gain end-to-end visibility into the mail stream by using Intelligent Mail barcodes and by submitting electronic documentation. Additionally, full service mailers can benefit from further postal discounts that are currently set at .003 per piece for First Class mail and .001 per piece for Standard mail.