HITRUST CSF Certified status indicates that our enterprise resource planning, prepress, data processing and fulfillment business units and systems have met industry-defined requirements and is appropriately managing risk, and places us in an elite group of organizations worldwide that have earned this certification.
Service Organization Controls (SOC) 2
The SOC 2 is an intensive and costly process, requiring months of preparation. The John Roberts Company undergoes information security audits conducted by a third party auditor on an annual basis. Most recently, The John Roberts Company received a SOC 2 Audit Report.
The HIPAA privacy rule provides federal protections for Personal Health Information (PHI) held by The John Roberts Company. The security rule specifies a series of administrative, physical, and technical safeguards The John Roberts Company uses to assure the confidentiality and integrity of electronic and printed protected health information.
ISO 9001:2015 is a master plan that provides a set of standardized requirements for John Roberts' quality management system. The ISO 9001:2015 standard gives a tested framework for taking a systematic approach to manage our organization's processes so that we consistently produce projects that meet or exceed our customers' expectations.
G7, GRACol & SWOP is an acronym for General Requirements for Applications in Commercial Offset Lithography. GRACoL is a color reproduction specification for sheetfed offset lithography. SWOP stands for Specifications for Web Offset Publications. The mission of GRACoL & SWOP is to improve communications and education in the graphic arts by developing best practices that reflect the influence and impact of new technologies in the workflow of commercial offset lithography.
We have 28 MQC certified employees at The John Roberts Company. This enables quick and accurate responses to questions about mail piece design, considerations and USPS regulations including barcodes, mailability of all mail classes, automation requirements, permits and presorting. MQC supports allows faster processing, deeper postal discounts, reducing undeliverable as addressed(UAA) mail and improved postal processing.
We have an on-site EMCM Manager that assists with relations with the Post Office, designing mail pieces for maximum ROI, tracking and monitoring changes legistation, mail owner(customer) service satisfaction, developing effective internal mail policies and procedures and resident expertise in understanding government and postal rules and regulations.
We received our IMB certification in July of 2009, and was the first printer to submit a Full Service mailing in the Northland USPS District. Customer benefits include additional postage discounts and data availability. Mailer benefits include better visibility into the mail stream, ability to track individual pieces, handling units and containers. Address correction services and optional confirm services are also available if requested, as is mail induction(start-the-clock) information. Full Service IMB mailings provide the mail owner with tracking information, free ACS (Address Change Service), and Start the Clock scans with time stamps identifying when mail enters a USPS facility.