ISO 9001:2008 is a master plan that provides a set of standardized requirements for John Roberts' quality management system. The ISO 9001:2008 standard gives a tested framework for taking a systematic approach to manage our organization's processes so that we consistently produce projects that meet or exceed our customers' expectations.
Service Organization Controls (SOC) 2 is a widely recognized auditing standard developed by the American Institute of Certified Public Accounts (AICPA) for the assessment of service organizations.
The SOC 2 is an intensive and costly process, requiring months of preparation. The John Roberts Company undergoes information security audits conducted by a third party auditor on an annual basis. Most recently, The John Roberts Company received a SOC 2 Audit Report.
The John Roberts Company pursued the SOC 2 audit voluntarily to confirm ongoing verification of the following for our customers:
The security control objectives established for our Audit Reports are designed to satisfy the stringent security requirements and audits mandated by the corporate clients we serve. Annual Third Party Security Audit Reports verify our qualification to handle enterprise-class recoveries, and support those customers who must maintain compliance with data privacy and data security regulations such as HIPAA (Health Insurance Portability and Accountability Act).
The HIPAA privacy rule provides federal protections for Personal Health Information (PHI) held by The John Roberts Company. The security rule specifies a series of administrative, physical, and technical safeguards The John Roberts Company uses to assure the confidentiality and integrity of electronic and printed protected health information. All employees within The John Roberts Company have been trained to the most current HIPAA and PHI standards.
MFSA is a national authority on fulfillment services. The accreditation program is based on The John Roberts Company's compliance with the program criteria, consisting of 169 unique industry elements. The criteria examines all phases of operation at The John Roberts Company and focuses on our fulfillment activities.
G7, GRACol & SWOP is an acronym for General Requirements for Applications in Commercial Offset Lithography. GRACoL is a color reproduction specification for sheetfed offset lithography. SWOP stands for Specifications for Web Offset Publications. The mission of GRACoL & SWOP is to improve communications and education in the graphic arts by developing best practices that reflect the influence and impact of new technologies in the workflow of commercial offset lithography.
We have 28 MQC certified employees at The John Roberts Company. This enables quick and accurate responses to questions about mail piece design, considerations and USPS regulations including barcodes, mailability of all mail classes, automation requirements, permits and presorting. MQC supports allows faster processing, deeper postal discounts, reducing undeliverable as addressed(UAA) mail and improved postal processing.
We have an on-site EMCM Manager that assists with relations with the Post Office, designing mail pieces for maximum ROI, tracking and monitoring changes legistation, mail owner(customer) service satisfaction, developing effective internal mail policies and procedures and resident expertise in understanding government and postal rules and regulations.
We received our IMB certification in July of 2009, and was the first printer to submit a Full Service mailing in the Northland USPS District. Customer benefits include additional postage discounts and data availability. Mailer benefits include better visibility into the mail stream, ability to track individual pieces, handling units and containers. Address correction services and optional confirm services are also available if requested, as is mail induction(start-the-clock) information. Full Service IMB mailings provide the mail owner with tracking information, free ACS (Address Change Service), and Start the Clock scans with time stamps identifying when mail enters a USPS facility.